What we collect,
and what we don't.

Remo is operated by PWRHS LLC, based in the United States.

Email: hello@remopilates.com
Website: remopilates.com

For privacy-related requests — including data access, correction, or deletion — please contact us at the email above.

We use the information we collect to:

• Provide, operate, and improve the Remo application
• Generate session summaries, exercise logs, and progress maps from your transcripts
• Send transactional emails (account confirmation, password reset, product updates)
• Respond to your support requests and feedback
• Understand how the app is being used so we can improve it
• Comply with legal obligations

Any exercise suggestions or programming recommendations generated within Remo are derived from your own session history and publicly available sources — never from other users' data without their consent.

We do not sell your personal data. We do not share your data with advertisers or data brokers.

We share data only with the following categories of service providers, and only to the extent necessary to operate Remo:

• Supabase — our database and authentication provider. Your account data and text transcripts are stored on Supabase's secure infrastructure. Supabase acts as a data processor on our behalf.
• Anthropic — the AI provider whose models analyze your transcripts to generate session summaries. Transcripts are sent to Anthropic's API for this purpose. Anthropic does not use your data to train its models under our API agreement.
• OpenAI — the transcription provider (Whisper) used to convert session audio to text. Audio is sent to OpenAI's API for transcription only and is not retained by OpenAI under our API agreement.
• AssemblyAI — the transcription provider used by our archetype tool, which handles longer recordings than the in-app recorder. Audio is fetched by AssemblyAI for transcription only and is not retained by them under our API agreement.
• Vercel — our hosting provider. Vercel serves the Remo application. No session content is stored by Vercel.
• PostHog — our product analytics and session replay provider. Receives usage events, error reports, screen recordings of app pages, and your account id and email address once you sign in.
• Resend — our transactional email provider, used to send account-related emails.
• Stripe — our payment processor. Receives your email address and handles your card details directly. We never see or store them.
• Kit — our marketing email provider. Receives your email address and labels describing your plan status and any quiz results, so we can send you relevant email. Not used for advertising, and never sold on.
• Google — provides the mailbox behind hello@remopilates.com, so any email you send us is stored there.

We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe in good faith that disclosure is necessary to protect the rights, property, or safety of Remo, our users, or the public.

In the event that Remo is acquired, merged, or its assets transferred, your data may be transferred as part of that transaction. We will notify you by email and provide an opportunity to delete your data before any such transfer takes effect.

Your text transcripts, session summaries, and account information are stored in Supabase's managed database infrastructure, hosted on AWS in the United States. Access is protected by row-level security policies, so no other Remo user can view your sessions.

One exception: when you email a session summary, any images in it (such as the muscle heat map) are placed at an unlisted web address so the recipient's email program can load them. These images carry no name or note, but anyone holding the address can view them.

PWRHS LLC, the company that operates Remo, has administrative access to the database for the purpose of debugging, supporting users, operating the service, and improving how Remo analyzes sessions. This access is limited to personnel who need it, and is not used for any other purpose.

We implement industry-standard security practices including encrypted connections (HTTPS/TLS), hashed password storage, and access controls. However, no system is completely secure, and we cannot guarantee absolute security.

We retain your data according to the following schedule:

• Active accounts: Your transcripts, session summaries, and progress maps are retained for as long as your account is active. This data is the core value of the product — you need it to track client progress over time.
• After account deletion: When we process your deletion request, your account, transcripts, summaries, and client records are removed immediately and cannot be recovered. We aim to process requests within 30 days of receiving them. Ask us first if you want a copy of your data — once it is deleted we cannot get it back.
• Beta and inactive accounts: We may delete accounts that have been inactive for an extended period, or beta accounts that never converted to a paid plan. We will email you at least 30 days before deleting anything, and you can keep your data by logging in or replying to that email. We do not currently run these deletions on a fixed schedule, so in practice your data is kept until you ask us to delete it or we notify you.
• Audio waiting to upload: If audio cannot reach us during a session (patchy signal, a closed tab), it stays on the device you recorded on until it uploads, for a maximum of seven days and no more than about six sessions' worth. Clearing your browser's site data for remopilates.com removes it immediately. Signing out does not, so on a shared device, clear site data when you are done.
• Quizzes and free tools: Audio uploaded to our archetype tool is deleted after seven days. Quiz answers, transcripts, and results are kept so your result page keeps working, until you ask us to delete them.
• Deleted sessions: Deleting an individual session permanently removes the associated transcript and summary from our database. This action cannot be undone.

Regardless of where you are located, you may contact us at any time to:

• Access the personal data we hold about you
• Correct inaccurate information
• Request deletion of your account and all associated data
• Export your session data

To exercise any of these rights, email hello@remopilates.com. We will respond within 30 days.

Remo uses minimal tracking. Specifically:

• We use cookies and local storage to keep you logged in, maintain your session state, and hold audio that is waiting to upload.
• PostHog, our analytics provider, sets a cookie so repeat visits from the same browser are recognized. Section 3.3 describes what it collects.
• Local storage also holds a note of how you first found Remo. If you sign up, it's saved with your account. Section 3.3 has the details.
• We do not use advertising cookies or retargeting pixels, and we do not use any tracking that follows you onto other websites.

Remo is intended for use by Pilates instructors and other professionals. It is not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at hello@remopilates.com and we will delete it promptly.

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this document and notify active users by email if the changes are material. Your continued use of Remo after changes are posted constitutes acceptance of the updated policy.

If you have questions, concerns, or requests related to this Privacy Policy or your personal data, please contact:

PWRHS LLC
Operator of Remo
hello@remopilates.com
remopilates.com

Looking for the plain-English version? Read How Remo Handles Your Data.